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Evaluation of the Quality of Postal Services, Using Continuous Testing of Transmission Times for Postal Items: A Case Study in the Post Company of I. R. of Iran

Kaveh Sheibani; Afsaneh Vahedian; Amir Salehipour; Mohammad Mahdi Paydar

Volume 20, Issue 61 , April 2010, , Pages 149-165

Abstract
  One of the most principal elements in the success of any service or manufacturing organization is its customer satisfaction. The Post Company of Islamic Republic of Iran is not an exception to this rule. At the same time, it is somewhat impossible to evaluate the quality of postal ...  Read More